Is Your Brand Experience Losing You Business Opportunities?
You struggle to keep customers coming back. Your customer reviews vary widely, reflecting inconsistent experiences.
You lose business to competitors and don’t understand why or how to get those customers back.
You know your product is excellent, but don’t understand why customers aren’t recommending you further.
Humans are simple. They know what they like and go with what feels good. Your only job as a brand is to make it easy for them to do so.
But often, when you're close to your business, it’s hard to see how your brand truly shows up in the real world. The biggest risk isn’t obvious failure, it’s the silent loss of business opportunities caused by unnoticed cracks in your brand experience.
That’s where a fresh, outside perspective is crucial for your future success.
Not Your Typical
Brand Expert
With over 12 years of experience in brand building and marketing across fast-growing startups and global brands, I know what makes a brand work and what quietly breaks it. Contrary to popular beliefs in most cases it’s not your logo or campain. (I know… shocking.)
I’m here to stregthen your brand experience and help you find your competitive edge.
My Services
I don’t look at just one slice of the journey. To assess your brand experience properly, I take a holistic view of every critical touchpoint, digital, in-person, service lines and backend processes, because even one overlooked gap can cost you trust and opportunity.
I offer three levels of support, depending on your needs.
Audit
Get a full-picture diagnosis of your customer journey to uncover the blind spots silently costing you trust and growth.
Reset
Build on the audit with a clear, prioritised action plan tailored to your goals, so you know exactly what to improve and why.
Overhaul
Go deeper with hands-on support to fix inconsistencies, align teams, and transform your brand experience for long-term impact.
Who I work with
I partner with brands and teams who are bold enough to build something extraordinary. The underdogs. The builders, the dreamers, and the leaders who refuse to settle. Those who know their vision deserves more than just business as usual.
Growth-stage companies struggling to clarify their brand position and retain customers.
Multi-location/-division businesses facing inconsistent customer experiences across sites or channels weakening brand loyalty.
Legacy brands seeking a fresh perspectives to reignite growth and cultural relevance.
Ready to Explore What’s Possible?
Book a call to discuss your brand goals and see if my approach is the right fit. No pressure, no pitches.